Guest Relations Coordinator
Meet Alex.
Every guest, every message, every review, handled.
Alex joins your team as Guest Relations Coordinator. He handles the guest communication that often gets squeezed in between everything else, pre-arrival messages, review responses, special request follow-ups. Fast, friendly, always on brand.
2 hours
Average review response time
94%
Pre-arrival requests resolved same day
0
Unanswered messages left overnight
Guests feel looked after. Even when you're at full occupancy.
Guest communication is often the thing that suffers most when a hotel is busy. Alex makes sure it never does. He handles the messages that pile up, the pre-arrival requests, the review responses, the special occasion notes, so your team can focus on the guests who are physically in front of them.
He knows your property, remembers your guests, and replies in your voice. Every response is on-brand. Every message gets a same-day reply.
Alex's activity · Today
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Responded to 3 Google Reviews (5★ average this week)
09:20
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Sent pre-arrival message to 8 tomorrow's arrivals
10:05
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Resolved dietary request for room 14, flagged to kitchen
11:30
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Replied to TripAdvisor review mentioning slow breakfast service
13:15
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Sent post-stay thank-you to 12 checkouts from yesterday
15:00
What Alex brings to the table.
The capabilities Alex adds to your team from day one.
He plugs into your existing stack.
No new systems. Alex connects to the tools your team already uses.
Don't see your tool? We're adding integrations every week.
Guests who feel remembered. Teams who aren't overwhelmed.
The difference between a 4-star and a 5-star review is often a single interaction, a timely reply, a remembered preference, a proactive message. Alex makes sure those moments happen consistently, not just when someone has time.
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Every review gets a thoughtful, on-brand response within 2 hours
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Guests are welcomed before they arrive, not just when they walk in
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Special requests are tracked and followed through, not forgotten
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Post-stay messages keep the relationship warm and encourage return bookings
Alex works closely with…
Colees collaborate. Alex is often the first to spot what other colleagues need to know.
Sofia
Sales & Events Manager
Sofia books the event. Alex makes sure the guests feel looked after from confirmation to checkout.
Meet Sofia →
Oscar
Operations Assistant
Oscar logs the maintenance flags Alex picks up from guest feedback.
Meet Oscar →
You decide how hands-on to be.
Choose how much Alex sends on his own, and how much comes to you for sign-off first.
Full autonomy
Alex responds to reviews and messages within your tone and guidelines. You review outcomes, not every reply.
Review & approve
Alex drafts every response. You approve before it goes out to the guest.
Supervised
You see every draft and the context behind it. Full visibility on tone and content.
Alex · Review response draft
Pending your approval
TripAdvisor · 3★ review mentioning slow check-in
Thank you for staying with us and for the honest feedback. I'm sorry the check-in took longer than it should have on your arrival, that isn't the welcome we want to give. I've flagged it to the front office team so we can look at how we handle busy check-in windows. We'd love the chance to make your next stay a smoother one.
Questions about Alex
Ready to add Alex to your team?
Start with Alex, he'll clear your guest communication backlog before check-in tomorrow.